What our Customers say...

Testimonials

SERVPRO did a great job at the school this weekend.  I stopped by on Sunday and was very impressed with the hard work that was going on.  We are very fortunate to have SERVPRO right here for us.

Jason was helpful and a real pro.

Your Project Manager, Shane, handled this loss from beginning to end and was courteous, professional, and truly went the extra mile for us.  Shane is an all-around great guy to work with and we are very happy with the work that was completed. 

SERVPRO's team is always available to help in all situations I've experienced.  Their team is professional, friendly and knowledgeable!

Amazing customer service with exceptional people who cared very deeply about my house and the contents in it. I would recommend this company every day if someone needs a professional restoration company.

The SERVPRO technicians were extremely polite, courteous as well as professionally dressed each and every day they were here at my home.

The incident itself was traumatic as well as an inconvenience but this crew made it very tolerable.

Everyone that came out was both polite and took the time to explain the process to me each day.  Setting up the appointment, she was also polite and right on time as to when to expect them.

Thank you!!!  I cannot tell you how much I appreciate you and your crew coming so quickly.  Not only were you able to come the next day, you brought an amazing, professional crew.  Keeping things confidential and discrete in our situation was important and your team understood that.

It was a very professional job, excellent employees. I felt they were here to help and assist me in getting things cleaned up. Matt, Matt, and Trever were excellent. The interaction between SERVPRO and my insurance company is incredible. Thank you so much!

We were very impressed with Steve!  He was here when he said he would be and he worked hard every day!  Very, very happy with his work!

Thanks to all of you for putting my house back together, after the April wind storm.  You helped me through a difficult time, and I appreciate it. 

We were extremely pleased with SERVPRO and also Pierce Restoration.  The staff is very professional and knowledgeable. They saved our house from water damage!! We highly recommend them.

Matt and Matthew did an outstanding job. I was impressed by Matthew’s hard work and attention to detail doing all he could to mitigate loss as well as communicate through the entire process. High praises to the construction foreman Matthew and project manager Matt for exceptional customer service.

Top notch service, crew and admin! Very happy with the work they did throughout my disaster!

Thank you for the update and thank you to the entire team at SERVPRO!

In our 23 years of being homeowners we’ve never experienced anything even close to this and while it wasn’t a major catastrophe it was a big deal to us and we are thankful for the SERVPRO team.

Always a pleasure working with Dan, Tim and Josh. They are professional and very knowledgeable. Thanks for all you guys do!

Great crew. Extremely professional and clean. Excellent work by this company

Thanks SERVPRO - great work - you saved our nonprofit three times!

Having never dealt with water damage before, I was more than pleasantly surprised at how quick their response was and how thorough they are. In fact, they even did a couple of things that I wasn't expecting that helped with the cost of the whole restoration (over $30k). Staff were experts in their area and very customer oriented. I would highly recommend them to anyone who has need for their services! AAAAA+++++

The crew was prompt. Checked regularly on the progress of the drying and clean up. Explained completely the process and length of time to finish.

The SERVPRO team are very professional. Very kind, considerate and respectful. They did an excellent job and would definitely recommend.

I have used SERVPRO a few times and each time SERVPRO has been excellent to work with. Everyone I've dealt with has been professional and knowledgeable and the work done has been very good.

Great job done in a timely manner.

SERVPRO was professional and responsive to our needs in a quick and timely manner. They were great to work with in a very stressful time.

Overall, your employees, their work, and the SERVPRO system are all fantastic. I felt very protected and taken care of. They are all so highly skilled, friendly, and professional that I felt I was in very safe hands. I would have been so lost if I hadn't had such a wonderful team working on my behalf. So I would definitely give a five-star rating and review.

SERVPRO has always been respectful, on time and always got the job done great.

Outstanding service and excellent results!

Great team. Helped my grandmother with some plumbing cleanup due to a flood from a large storm.  Very friendly, professional and fast. They also did all the legwork coordinating with the plumber and insurance. I would definitely use them again.

SERVPRO was professional and responsive to our needs in a timely manner. They were great to work with.

Matt, Daniel, Alyssa and your very quiet ,wonderful guy who crawled under the house...Thank you!!!  You all protected our house from further damage and helped us so very much. Farmers Insurance is lucky to have people like you at their beckon call, as are we!

Amazing customer service with exceptional people who cared very deeply about my house and the contents in it. I would recommend this company every day if someone needs a professional restoration company. The SERVPRO technicians were extremely polite, courteous as well as professionally dressed each and every day they were here at my home. The incident itself was traumatic as well as inconvenient but this crew made it very tolerable.

Thank you for taking great care of my buildings.  I can always count on SERVPRO.

A great team effort in making our schools safe after the snow storm.  Thank you!

Thank you for the quick response to our needs during this snow storm.  Also, thank you for coming in under budget!

Thank you SERVPRO of Douglas County for the great work.  Also, thank you for the quick response.

Your team did an amazing job cleaning up this historic house.  Thank you for your service!

Thank you for all of the help getting this mess cleaned up.  Your team is awesome.

Dan is doing a great job. I am very satisfied with the workers and the job so far.

SERVPRO of Douglas County should be proud of your employees, their quick response and know how, is a comfort to us.  Thank you so much.

Thank you for the quick response in helping my mother.  This fire was devastating and we appreciate your professionalism.

SERVPRO of Douglas County was, as always, very quick to take care of my customers needs.  You guys are amazing.

Your team is AWESOME!  The Lookingglass Elementary staff, parents and students want to express our sincere appreciation for your outstanding service during our recent catastrophe.  Your quick and efficient handling of the immediate needs, as well as the ongoing attention to detail has made it ever so much easier for us to bring some normalcy back for our students. 

Our special thanks to Rudy Medina and Steve Wagoner.  Rudy helped with the initial emergency and Steve has been right at the end of the phone from the beginning ready to give prompt, outstanding service for both the big and small needs as they arise.

Thanks again for providing items to help us provide better services for our students at the Lookingglass School.

Your crew was above and beyond friendly! Really great people.

We sure appreciate all you have done in helping us with these properties.  Thank you and your staff for the excellent work as always.

Thank you for the quick response to our needs during this winter storm.  Your crews went and tackled this job and completed it in 2 days.  We appreciate all of the hard work.

Thank you for the quick response to our needs during this winter storm.  Your crews went and tackled this job and completed it in 2 days.  We appreciate all of the hard work.

Thank you and your crews for taking such good care of our facilities.  We appreciate everything you have done for us during this disaster.

I appreciate your response in taking care of the odor issue we had.  Your crew was very professional and we enjoy working with your company.

Thanks for the immediate response to our water leak.  Tim and the crew did a great job taking care of this in a quick way.

Matt and the SERVPRO crew were amazing.  They tackled this issue and were done in 2 days.  Thank you for such great service.

Jeff and his crew did a great job taking care of our Bio Issue.  Than you for the service.

We appreciate your time in testing our facility for Mold.  We can finally put this issue to rest.

Thank you for your quick response.  Your on-site techs were very professional.  I look forward to working with you in the future.

Your staff was very professional, punctual and courteous!

Thank you for your services!  River did an amazing job, she worked like a dog, what a lovely girl. 

I just wanted to put in a good word for the young man that has been working in our community.  Josh Ivey is very polite and has done an all around great job.  We are very pleased with his service during this difficult experience. 

You guys have all been great to work with and I so appreciate you all.  Brandon was AWESOME!  Thanks again!

My wife and I would like to commend your team for an excellent job!  It was almost a performance as they were so efficient and professional.  The team was Matt Wynne, Daniel Brown, Josh Ivey and Alyssa Sanders.  They appeared within hours of our phone call and were courteous, quick and thorough.  Feel free to use us as a reference and we will gladly recommend you to others!

I read about you in the Siuslaw News, and wanted to take a moment to congratulate you and your staff being named "Franchise of the Year!" The efforts of your entire staff have not gone unnoticed.

I know that in addition to the great value that you provide customers, the friendly and helpful customer service from your staff played a significant role in your success.

Good luck to you with your business. I expect it will be just one of many future achievements.

I work in the insurance industry. I've seen many insurance claims. Recently I have had to deal with a Homeowners claim of my own. I am very impressed with the professionalism of SERVPRO of Douglas County and Pierce Restoration and their quality work. Thank you so much!

I was so impressed with how quickly Rudy got onsite from the time I called the office. The moment Rudy got there I knew I was taken care of and every one of your technicians I encountered was polite and professional. I am a very happy customer!

SERVPRO is a great company, strong company, you can't go wrong with them!

We wanted to take the opportunity to thank you and your team for helping us out and to compliment you and the staff at Pierce Restoration. Please extend our thanks to the contractor that worked on this project as well. His work was far beyond our expectations. Thank you again.

Thank you for working even on the weekends so my child can be back to school and finish this year on time.

I would like to say thank you for the extremely professional service in my time of need. If you need a positive recommendation from a customer, please feel free to use me.

SERVPRO did an amazing job cleaning this facility. The crews went above and beyond my expectations.

Thanks again for the update, you guys are the best.

Keep up the great work you truly are making a difference.

I want to commend your crew for the wonderful job they did at my friends' residence.

Tim, James, Joe, Skylar & Sky arrived in less than 30 minutes from being called and went right to work.

They were 100% professional, even letting me know when they went to break or lunch.

I live outside of your SERVPRO area and can only hope that if I ever need the services you provide, I'll have a crew like these men. Everyone is a keeper.

I was very impressed with “the boys” who worked on my home today. They were very professional, got in early, got done ahead of schedule, and did “great, great work”. Your guys made the whole experience a great one!

The Eugene crew did a wonderful job.  One of our plumbers came back ranting and raving about how well everything looked, and how clean things were left.  The homeowner also praised the crew on their manners and professionalism.

I am so thankful for the work of Michelle and Alyssa.  They cleaned all the soot from my house; walls, ceilings, brick and fixtures, even the cabinets.  They scrubbed and vacuumed and dusted until everything was spotless.  The house just shines now!  They are also very pleasant and fun to work with.  I appreciate your prompt initial assessment and encouragement. 

The crew was prompt.  Checked regularly on the progress of the drying and clean up.  Explained completely the process and length of time to finish.

The first time I ever heard of SERVPRO was about 20 years ago, I stopped at McDonalds to get some coffee, I went through the drive thru and got it, when I started to come out the 2 SERVPRO workers came running over to my car to tell me that I had a flat tire, they then changed it for me, they would take nothing except a thank you for doing it. I called their boss to let him know what good employees he had. The next time I had contact with the company we had a major water leak in our kitchen. I was happy with the work done and the workers that did it. The third time we had a water leak in our bathroom and bedroom, again we were happy with the work done and the men who did it. SERVPRO has left a very good impression with my husband and myself.