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Fire & Water - Cleanup & Restoration

Insurance and Water Damage

6/15/2019 (Permalink)

When your Policyholders or Property Owners have water damage, they look to you to handle the situation.  You collect information and provide reassurance that everything will be returned to normal.  SERVPRO of Springfield/East Lane County understands that your priority is helping restore the property and the insured's or owner's peace of mind, while minimizing the loss on a claim.

The first 24 hours following a water incident are the most important in preventing secondary or permanent damage.  Within four hours of loss notification, a SERVPRO of Springfield/East Lane County technician will be on-site to help ensure the water damage is handles properly by completing the following steps:

INSPECTION:  SERVPRO of Springfield/East Lane County technicians will inspect affected areas of the property to determine the extent of damage.  They will also review the inspection with you, your insured or the property manager and answer any questions before beginning work.

EMERGENCY SERVICES:  Next, SERVPRO of Springfield/East Lane County technicians will take immediate steps to protect the home or property and personal belongings from further damage by extracting the excess water and preparing for drying.  They will explain, in detail, the needed emergency services step-by-step.

MONITORING:  To help ensure your insured's or owners home and personal belongings, or property are dried to appropriate industry standards, a SERVPRO of Springfield/East Lane County technician will monitor the drying process.  The results will be consistently communicated to you throughout the monitoring process.  

If your insured's or owners suffer from a water loss, make SERVPRO of Springfield/East Lane County your first call 541-345-0115.

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